Patient Service Rep | True Health Careers

True Health

Company Name: True Health
Company Website:
Job Type: Full-time
Job Location: Orlando, FL
Job Posted Date: 20-04-2023
Posted on:

Job’s Overview:

True Health is seeking a Patient Service Rep in Orlando, FL. Please take a moment to read the job post below if you are interested:

Job Summary

Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.

Primary Functions

  • Provide a courteous, professional working environment
  • Maintain effective communication with patients, coworkers, and supervisor
  • Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility
  • Verify insurance and set eligibility dates in system
  • Call and remind patients to bring missing information to their appointment
  • Collect payments and patient-responsible balances
  • Post charges to patient accounts
  • Scan and import demographic and clinical documentation into patient charts
  • Schedule appointments as needed
  • Monitor patient schedule to accommodate walk-in patients
  • Direct patients to the proper department for assistance
  • Answer multi-line telephone system
  • Operate office equipment, i.e. fax, copier, computer, and credit card machine
  • Provide copies of patient medical records as requested
  • Contribute to the positive image of the front office operations
  • Other responsibilities as assigned

Education And Experience

  • High school diploma or equivalent is required

Knowledge, Skills, And Abilities

  • Customer-friendly attitude Knowledge of ICD-10 and CPT codes
  • Money and balancing skills
  • Knowledge of bank deposits
  • Good communication skills
  • Ability to function effectively under stress
  • Good evaluative judgment
  • Computer literacy
  • Ability to perform accurate data entry
  • Ability to work well with people
  • Ability to multi-task

Additional Qualifications

  • Bilingual (English/Spanish/Creole) a plus.


  • Reports to the Center Manager

Physical Requirements

  • Ability to sit and view a computer screen for extended periods of time
  • Ability to perform repetitive hand and wrist motions for extended periods of time
  • Ability to handle and/or feel objects, tools, etc.
  • Ability to frequently walk, stand, and reach with hands and arms
  • Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
  • Ability to occasionally lift and/or move up to 25 pounds
  • Vision abilities must include vision, color vision, depth perception, and ability to adjust focus

Getting the Patient Service Rep designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.

Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a Patient Service Rep.

By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.