Talentify.io
| Company Name: | Talentify.io |
| Company Website: | www.talentify.io |
| Job Type: | Full-time |
| Job Location: | United States |
| Job Posted Date: | 20-04-2023 |
| Posted on: | jobscastle.net |
Job’s Overview:
Talentify.io is seeking a Customer Service in United States. Please take a moment to read the job post below if you are interested:
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
is seeking a Customer Service Support Representative in Patient Billing- (WFH and CALL CENTER) to join our team. This position will work with physician offices, hospital , patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
The shift for the position will be 11am-8pm (ET). This is also a high volume call position (approximately 80-100 calls daily); Our base salary range is $15.00-$15.75/hr – with a 10% PER HOUR shift differential for the 2nd shift (Mon-Fri 11am-8pm ET- depending on time zones).. We also offer bonuses paid out quarterly for those meeting standards!
Job Duties/Responsibilities
Act a liaison between , the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting ‘s products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
Requires a High School Diploma or equivalent w/1-3 years of applicable experience; Associate’s or Bachelor’s degree preferred
Previous experience in a customer service role; working in a contact center/call center environment is STRONGLY preferred
Prior healthcare industry, such as a physician’s office or a hospital is a plus; Knowledge of Microsoft Office suite is required
Experience With Salesforce.com And/or Information Systems Preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent Multitasking Abilities Required
Strong flexibility and the ability to manage and adapt to changing priorities quickly desired
Bilingual in English and Spanish highly desirable
Is Proud To Be An Equal Opportunity Employer
As an EOE/AA employer, strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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Getting the Customer Service designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.
Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a Customer Service.
By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.
