EES| Customer Service Representative (Remote) | Positions

Company Name:
Company Website:
Job Type: Full-time
Job Location: United States
Job Posted Date: 20-04-2023
Posted on:

Job’s Overview: is seeking a EES| Customer Service Representative (Remote) in United States. Please take a moment to read the job post below if you are interested:

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Hiring Company has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Hiring Company.

We would love you to join us at Hiring Company in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Hiring Company’s online employment and income verification services.

You’ll help shape a new business at Hiring Company and help to drive market penetration of new and existing product lines in this space.

We seek a candidate eager to join a start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results. Comfort with ambiguity and a high aptitude for adaptability arenecessary.

As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. You must demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. Strong organization, time management, problem solving, and communication skills are essential. The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.

A successful candidate is

  • Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
  • Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
  • Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

What you’ll be doing

▪ adhere to stringent data security policies and processes

▪ deal directly with users either by telephone and email

▪ respond promptly to user inquiries

▪ handle and resolve user questions

▪ obtain and evaluate all relevant information to handle and resolve user inquiries

▪ authenticate and upload user authorization forms

▪ process verification requests and forms

▪ direct requests and unresolved issues to the designated resource

▪ manage users accounts

▪ keep records of users interactions and transactions

▪ record details of inquiries, comments and concerns

▪ record details of actions taken

▪ manage administrative tasks involved with job duties

▪ communicate and coordinate with internal departments

▪ follow up on customer interactions

▪ complete other administrative projects and duties as requested by management

What your background looks like

  • high school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications and basic web functions
  • ability to type and communicate through email
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

All your information will be kept confidential according to EEO guidelines.

Hiring Company is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is

Getting the EES| Customer Service Representative (Remote) designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.

Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a EES| Customer Service Representative (Remote).

By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.