Talentify.io
| Company Name: | Talentify.io |
| Company Website: | www.talentify.io |
| Job Type: | Full-time |
| Job Location: | United States |
| Job Posted Date: | 20-04-2023 |
| Posted on: | jobscastle.net |
Job’s Overview:
Talentify.io is seeking a Remote Call Center in United States. Please take a moment to read the job post below if you are interested:
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Overview
Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests and customer complaints. Project a professional company image through phone interaction. Candidate bilingual in both English and Spanish strongly preferred.
Office Hours (CST)
Monday – Friday 6 am – 8pm
Saturday 8 am – 5 pm
Essential Job Functions
Customer Service
- Answer high call volume and respond to requests in a timely manner.
- Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and various other applications and resources.
- Research billing issues with a working knowledge of basic billing ledgers.
- Process insurance endorsements, such as adding/removing vehicles from a policy, changing insurance coverages and other transactions.
- Process credit card and check payments.
- Provide product/service information and offer add-on products.
- Articulate information or direction to a customer’s level of understanding.
- De-escalate complaints or concerns.
- Follow-up on inquiries not immediately resolved.
- Show empathy while providing one call resolution.
- Maintain expected performance levels and meet or exceed KPIs.
- Complete other duties as assigned.
Proficiency
- Demonstrate Soft Skills, including active listening, independent problem solving and ability to respond professionally and compassionately.
- Execute superb Phone Etiquette.
- Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
- Exhibit excellent oral and written communication skills in a concise manner.
- Demonstrate organizational and prioritizing discipline.
- Adapt and adhere to policies and procedures.
- Present attributes of a team player committed to growth and development.
Desired Qualifications
- High school diploma or equivalent.
- Proficient reading, writing and math skills.
- Bilingual (English/Spanish) preferred.
- Minimum one year of Call Center experience or two years in Customer Service.
- Computer literate with the ability to learn customer service software applications.
- Basic level Microsoft Office and Outlook.
- Data Entry skills.
- Type 35 wpm.
Telecommuting Requirements
- Candidate must have an area his/her residence that can be established as a remote workspace that will be private and otherwise conducive to successfully performing the job functions of the position to which you are applying.
- Candidate must have, or be able to arrange prior to his/her start date, dependent and/or adult care during working hours.
- Candidate must have, or obtain access to prior to his/her start date, access to high speed internet with a direct wired LAN connection. Dial-up internet, WiFi and hotspot access is not permitted.
- Candidate must have, or be able to obtain prior to his/her start date, equipment or accessories that he/she believes are necessary to successfully perform the job functions of this position.
As a Team Member at Hiring Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.
We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you!
Hiring Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered fo
Getting the Remote Call Center designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.
Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a Remote Call Center .
By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.
