UNSECURED COLLECTOR | Northwest Bank Jobs Near Me

Northwest Bank

Company Name: Northwest Bank
Company Website: www.northwest.com
Job Type: Full-time
Job Location: Warren, PA
Job Posted Date: 20-04-2023
Posted on: jobscastle.net

Job’s Overview:

Northwest Bank is seeking a UNSECURED COLLECTOR in Warren, PA. Please take a moment to read the job post below if you are interested:

The Unsecured Collector is responsible for the collection of past due accounts on unsecured debt and controlling delinquency. The Unsecured Collector is also responsible for developing relationships for the purpose of securing payment.

  • This role must be performed on site at our headquarters in Warren, PA.

Essential Functions

  • Identify and resolve Branch office collection issues
  • Prepare loan modification and repayment arrangements
  • Request charge offs per Company policy
  • Recommend accounts for judgment
  • Monitor accounts with forced placed insurance, and forced placed insurance checking account
  • Work with Credit Agencies
  • Prepare and analyze departmental reports
  • Coordinate collection efforts with offices
  • Ensure appropriate modifications, extensions, renewals, deferrals, and reages
  • Analyze delinquent account records
  • Update records of past due accounts
  • Attempt to obtain quality right party contact with borrower and co-borrower and voluntary payment of debt
  • Obtain property reports
  • Negotiate appropriate payment agreements
  • Monitor payment progress effectively
  • Maximize methods of skip tracing
  • Identify and refer accounts requiring legal action
  • Work with Recovery department to obtain judgment
  • Ensure timely collections efforts
  • Mitigate losses to the Company
  • Coordinate efforts with commercial collections (Loss Mitigation Department), judgments with recovery, forced place insurance with vendor, modifications with credit agencies, Bankruptcy Specialist, and with collections with Branch Offices
  • Develop expertise in the following systems: of Signature, collections software, Nautilus, and phone software systems
  • Review documentation for data integrity
  • Advise on related laws, regulations, policies, and procedures
  • Make appropriate credit judgment decisions
  • Pacify non-cooperative customers
  • Recommend improvements to procedures, fee-generating alternatives, and service / delivery enhancements
  • Analyze / investigate to resolve questionable payments or charges
  • Attempt to out-perform delinquency expectations
  • Minimize departmental non-payroll costs
  • Manage personal workload / workflow
  • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment
  • Comply with Company policy and procedure, and federal and state regulations
  • Meet departmental service standards

Safety and Health

  • Abide by the rules of the safety and loss prevention program
  • Perform work tasks in a safe manner
  • Report all injuries to supervisor
  • Know what to do in case of an emergency


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Work Experience Preferred

  • High School Diploma or equivalent
  • 3+ years customer service / administrative experience

Knowledge, Skills, And Abilities

  • Demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices
  • Establish effective working relationships among team members and participate in solving problems and making decisions
  • Present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
  • Establish courses of action to accomplish specific goals, develop and use tracking systems for monitoring progress, and effectively use resources such as time and information
  • Make decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Getting the UNSECURED COLLECTOR designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.

Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a UNSECURED COLLECTOR.

By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.