Associate | HCLTech Careers

Job’s Overview:

HCLTech is seeking a Associate in Texas, United States. Please take a moment to read the job post below if you are interested:

Attached JD (1.)

To maintain high login Efficiency (Availability) for customers. (2.)

To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time. (3.)

To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be. (4.)

Work on value adding activities such Knowledge base update and self development. (5.)

To adhere to quality standards

(voice and accent , Tech Monitoring), regulatory requirements and company policies. (6.)

To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.

Getting the Associate designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.

Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a Associate.

By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.