HCLTech
| Company Name: | HCLTech |
| Company Website: | www.hcltech.com |
| Job Type: | Full-time |
| Job Location: | Los Angeles, CA |
| Job Posted Date: | 20-04-2023 |
| Posted on: | jobscastle.net |
Job’s Overview:
HCLTech is seeking a Specialist in Los Angeles, CA. Please take a moment to read the job post below if you are interested:
Description
TEAM OVERVIEW:
GSAT (Gas Supply & Trading) team sits across the Scheduling and Trading Product Lines of the CSCM (Commodity & Supply Chain Platform). It supports the solutions, applications, data and interfaces to enable Scheduling and Trading business functions of the value chain.
Position Description / Scope of Work
Application Engineer supports the GSAT LNG Scheduling and Trading Team through the software development lifecycle for software solutions, with a primary focus on maintaining vendor software and optimizing evergreen support through configuration, automation, and integration.
Qualifications & Requirements
Technical Requirements:Familiarity with PowerPlatform concepts and operation (particularly PowerApps and PowerAutomate/Flow), API Integration, Logic Apps and comfort using SQL and reading XML
Functional Requirements
Interest in improving functional UI, improving operational workflows and human-centred design, building systems that incorporate Human Factors consideration to simplify processing and reduce errors while increasing quality data capture and accuracy.Working in an integrated system environment with multiple user stakeholder groups.
Collaboration within scrum team and with a small number of tightly related scrum teams to design and deliver co-operative solutions across multiple systems to deliver leading solutions to a complex and engaging business.
- To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Getting the Specialist designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.
Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a Specialist.
By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.