Assistant Director of People and Culture / Human Resources | Four Seasons Hotels and Resorts Vacancies

Four Seasons Hotels and Resorts

Company Name: Four Seasons Hotels and Resorts
Company Website: www.fourseasons.com
Job Type: Full-time
Job Location: Calistoga, CA
Job Posted Date: 20-04-2023
Posted on: jobscastle.net

Job’s Overview:

Four Seasons Hotels and Resorts is seeking a Assistant Director of People and Culture / Human Resources in Calistoga, CA. Please take a moment to read the job post below if you are interested:


About Four Seasons Resort And Residences Napa Valley

Situated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley will offer experiences will capture the imagination of even the most seasoned wine country visitors.

Four Seasons prides itself on the commitment to the Golden Rule philosophy and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time! Embark on a Career with Four Seasons

The Position/Role

The Assistant Director of People + Culture is as true driver of the employee experience. As an essential member of the People + Culture Team, you are responsible for assisting people bring their best selves to work, achieving their dreams, and building their self-confidence. You will create an environment that focuses on fairness, inclusion, and is service centric.

Embrace and promote the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same. Demonstrate and champion key leadership behaviors which create a sense of trust and openness, invest in the development and success of our team and lead with inspiration.

The Assistant Director of People + Culture will oversee the growth and development of the People + Culture Coordinator, drive and manage the Learning + Development at the Resort (including onboarding), oversee activities including employee relations, workforce planning, coaching and development of both leaders and employees, and culture building. This positions it a department head level position, which is eligible for an annual incentive. The role reports to the Director of People + Culture.

Assistant Director of People + Culture Responsibilities:

P+C Functions

  • Champions the employee experience through organization of activities, communication tools and programming.
  • Assess the needs in areas such as performance management, employee relations, compensation, career development and leadership development and drive the appropriate solutions in these areas.
  • Act as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.
  • Identify, analyze and initiate appropriate actions to resolve employee concerns.
  • Manage the financial issues for the People + Culture budget including benefits, labor & salary reports and plan cost effective events within the People + Culture budget guidelines.
  • Work closely with Finance regarding labor meeting, employee attestations, wage and hour training.
  • Conduct regular audits of insurance records, terminations, I-9 records, vacation and sick allowances, etc.
  • Organize and supervise all employee programs – recognition celebrations, community outreach, internal meetings, etc.
  • Respond to employee claims, Workers’ Compensation, Unemployment and Wage & Hour.
  • Manages benefits administration, enrollment, education, compliance and billing processes.
  • Act as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.
  • Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of People + Culture.

Recruitment

  • Coordinates all aspects of recruitment including job postings, interviews and job offers, tracking applicants and ensuring follow up.
  • Understanding the importance of Interviewing and providing guidance and counsel to our managers throughout the process.
  • Attend recruitment fairs and collaborate with universities to find top talent.
  • Own recruitment and find innovative ways to find staff.
  • Review and analyze recruitment trends: Turnover, Resort Promotions, local and industry information.

Learning + Development

  • Administer and train employees – A champion of our New Hire Orientation (Embark), benefits, core and culture standards.
  • Create and develop opportunities to attract, develop and retain people to achieve their fullest potential.
  • A strategic hotel partner who promotes and ensures continuous training, growth and development within our hotel and team.
  • Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.
  • Develops Training Needs Analysis’s for long-range learning, development, human performance strategies to implement the vision and success.
  • Ensures new managers to the company are supported and given the knowledge, tools and skills to successfully complete their 90-day probationary period.
  • Trains and assists Planning Committee members to conduct management development programs, and blended learning programs to their direct reports.
  • Champions our Core and Culture Standards achievements through training, testing, campaigns, and initiatives.
  • Ensures necessary training and learning is conducted in departments on a consistent basis.
  • Consults with managers to determine solutions to needs and implement change initiatives.
  • Collaborate with managers at various levels (supervisors to division heads) and establish HR strategy and solutions in order to accomplish hotel goals and help deliver results.
  • Works with hotel management to identify performance gaps through the analysis of Glitch Reports, Guest Feedback and Mystery Shopper.
  • Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement.

Who You Are!

  • You promote a pro-active, high energy attitude geared towards achieving continuous improvement.
  • People Focused.
  • You’re a driver – driven to find results, identify options and solutions, and motivated to see progress.
  • Ability to work in a face paced environment, multi-task, and strong attention to detail.
  • Extensive knowledge of HR policies, procedures, compliance and practices and experience in developing, executing and maintaining of HR projects and programs. Champion our core values, operate with high integrity and ethics.
  • Enjoy presenting and being on stage to train, teach, and have fun.
  • Demonstrable ability to diagnose problems using critical thinking skills and identify and drive appropriate solutions.
  • Bilingual required, English and Spanish (written and verbal).
  • Effective oral and written communication and presentation skills.
  • Excellent emotional intelligence, interpersonal and coaching skills.
  • At least 2 years of hospitality HR experience in a management role OR 2+ years of Learning and Development (Training Manager) experience within hospitality/hotels
  • Strong working knowledge of the Workday or similar HRIS system, Excel, Word, PowerPoint, to create efficiencies and systems.
  • Knowledge of Local, California and Federal Law.
  • Flexibility with schedule – Able to work weekends, mornings, evenings and holidays as requested by hotel.

For internal non-US Four Seasons applicants, please contact your People + Culture (HR) Department with questions about management transfers.

About The Company

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts.

Benefits and Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:

  • Salary Range: $116,000- $121,000
  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay
  • Fur Baby/Pet Insurance
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [email protected].

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the ‘EEOC is The Law’ Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Getting the Assistant Director of People and Culture / Human Resources designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.

Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a Assistant Director of People and Culture / Human Resources.

By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.