Customer Service Analyst | Atrium Careers

Atrium

Company Name: Atrium
Company Website: www.atriumstaff.com
Job Type: Full-time
Job Location: Little Falls, NJ
Job Posted Date: 20-04-2023
Posted on: jobscastle.net

Job’s Overview:

Atrium is seeking a Customer Service Analyst in Little Falls, NJ. Please take a moment to read the job post below if you are interested:


Our client, a cosmetics company, is seeking a sharp Customer Service Analyst with strong communication skills and attention to detail to join their team!

Salary/Hourly Rate

$18/hr – $22/hr (DOE)

Position Overview

The Customer Service Analyst is responsible for addressing inquiries from customers or potential customers regarding the company’s products. The Customer Service Analyst will enter orders into the company system in an accurate manner, and they actively work with customers to make sure that orders are placed and processed correctly and promptly. The Customer Service Analyst may work specifically with one type of customer, or have a more general customer service role.

Responsibilities Of The Customer Service Analyst

  • Manage customer issues from beginning to end, in real time, or through comprehensive and timely follow-up.
  • Answer inbound customer calls, assist customers accordingly, and if necessary, make outbound phone calls to customers to ensure full customer satisfaction.
  • Consistently conduct professional email and phone correspondence with customers and co-workers.
  • Process orders free from error.
  • Maintain ownership of customer service inquires and issues by identifying the topic and type of assistance the customer needs. Examples include: product inquiries, orders, and returns.
  • Update customer records within Sales Pad with current contact information.
  • Stay current on all customer service procedures.
  • Review and verify orders processed by co-workers for accuracy.
  • Understand the process of all customer service-related queues within Sales Pad.
  • Efficiently handle all of the customer service-related queues within Sales Pad.
  • Research issues and work with internal resources to resolve customer calls and/or partner with others to resolve escalated issues.
  • Maintain standards in call quality, efficiency, customer satisfaction, and first call resolution.
  • Respond to customers by identifying and exceeding customer expectations.

Qualifications For The Customer Service Analyst

  • Excellent written and oral communication skills.
  • Proficient conflict-management skills to include the ability to resolve issues in a stressful situation while demonstrating personal resilience.
  • Demonstrated ability to listen skillfully and collect relevant information.
  • Able to quickly assess current state and formulate recommendations.
  • Proficiency in using Microsoft Office.
  • Resourceful and motivated with desire to learn and help customers.
  • Able to work comfortably in a fast-paced and dynamic environment.
  • Able to maintain a solid attendance record.
  • Exceptional relationship-building skills.
  • Able to maintain a high degree of professionalism.

Education Requirements

  • High school diploma is required.
  • Associate’s degree or higher is preferred.

Benefits

  • Upon eligibility.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

EOE/M/F/D/V/SO


Getting the Customer Service Analyst designation comes with some responsibilities. It would be a wise idea to take a few minutes to learn more about it so you can make an informed decision.

Applicants must meet the above-mentioned requirements in order to qualify for consideration to work as a Customer Service Analyst.

By clicking on the apply now button, you will be redirected to the official recruitment website where you can fill out your application.